Terms of service
Last updated October 17, 2026
These terms govern your use of ShutterReach. By creating an account you agree to them on behalf of yourself and the studio you represent.
The service
ShutterReach provides landing pages, a photo library, an inquiry inbox, and management of display advertising campaigns on Google Ads on your behalf. Campaigns run in ad accounts linked to our manager account; Google's advertising policies apply to every campaign.
Your content and photos
- You keep ownership of everything you upload. You grant us a license to host, process, crop and display it as needed to run the service.
- You confirm you have the rights and any required consent from the people pictured to use each photo in advertising. The consent tools in the app help you document this; the responsibility remains yours.
- You won't upload content that is unlawful, infringing, sexually explicit, or that violates Google's advertising policies.
Ad spend, wallet and fees
- Ad spend is prepaid into your wallet and debited as Google reports it. Campaigns pause automatically when the balance can't cover a day of their budgets.
- A management fee (shown before you pay) is added to each wallet top-up. Subscription plans are billed in advance and renew until canceled.
- Unused wallet balance is refundable on request when you close your account, minus spend already incurred. Fees and subscription charges are non-refundable except under the 30-day refund below or where required by law.
- Performance estimates are guidance, not guarantees. Google determines delivery, and results vary.
30-day refund
If you're not happy with the service, contact us within 30 days of your first paid subscription charge and we'll refund that charge. This applies once per studio. Ad budget already spent on Google, and the management fee on it, can't be refunded; unused wallet balance is refundable as described above.
Founding-member offer
The first 50 studios we onboard from the early-access list get their first three months of any plan free and a personal setup call. The offer is one per studio and has no cash value. It doesn't cover ad budget or the management fee on it. We confirm eligibility by email when we set up your account.
Acceptable use
No attempts to access other studios' data, disrupt the service, scrape it, resell it without permission, or send spam through inquiry or invitation features. We may suspend accounts that put others at risk.
Third-party services
Connecting Google, Instagram, Pinterest, TikTok, Dropbox or Stripe is subject to those services' terms. We aren't responsible for their availability or changes to their APIs.
Disclaimers and liability
The service is provided “as is”. To the extent permitted by law, our total liability for any claim is limited to the amounts you paid us (excluding pass-through ad spend) in the 12 months before the claim, and we aren't liable for indirect or consequential losses such as lost bookings.
Termination
You can close your account at any time. We may suspend or terminate access for material breach of these terms, with notice where practical.
Changes
We'll give at least 14 days' notice of material changes by email or in the app.